NAMYTECH POS User Manual
Use this guide to set up a store, manage products and inventory, create sales, handle returns, review reports, and train users on NAMYTECH POS. The interactive walkthrough may provide richer task views when JavaScript is available.
Getting Started
NAMYTECH POS is designed for practical store operations: sales, receipts, inventory, purchasing, returns, cashier shifts, reports, serial or IMEI tracking, warranty workflows, and bilingual Arabic/English teams.
- Confirm your store details, users, branches, currencies, and product types before data entry starts.
- Prepare product names, categories, stock quantities, suppliers, and any serial, IMEI, batch, or expiry details you already track.
- Choose the POS plan that matches your store size and start the 14-day trial from the public POS pricing path.
Logging In
Open the NAMYTECH POS login page provided during onboarding. Enter the account email and password assigned to your role. If your organization uses separate cashier, manager, or admin roles, each user should sign in with their own account so activity and reports stay accountable.
Dashboard Overview
The dashboard gives managers a quick view of daily sales, stock movement, cashier activity, and operational signals. Use it as the first checkpoint at the start and end of each business day.
Adding Products
Create products with clear names, selling prices, cost information, and stock settings. For stores that track devices, enter serial or IMEI data where required. For pharmacy-style workflows, enable batch and expiry tracking per product when that control is needed.
- Use consistent product names so cashiers can search quickly.
- Assign each product to the right category before selling.
- Record units, prices, and tracking requirements before adding opening stock.
Product Categories
Categories keep the sales screen, inventory lists, and reports easier to scan. Create broad categories first, then add narrower categories only when they help staff find products or review performance.
Inventory and Stock Adjustments
Use inventory screens to monitor quantities, stock movement, low-stock signals, and lot or expiry stock when enabled. Adjustments should be used for real stock corrections such as damaged items, write-offs, transfers, or verified count differences.
- Review stock movements before and after adjustments.
- Keep notes on unusual adjustments so managers can audit them later.
- For tracked products, make sure the correct batch, serial, or IMEI is selected.
Purchasing and Suppliers
Create purchase orders for supplier orders and receive goods through GRN workflows. When products require batch, expiry, or manufacture dates, capture those details during receiving so sales and reports can use accurate lot data.
Creating a Sale
Use the POS sales screen to search products, add quantities, select the customer when needed, and confirm payment. The system supports fast billing, customer records, invoice history, and receipt details.
- Open the sales screen and search or scan the product.
- Confirm quantity, price, and any required tracking information.
- Add the customer record if the sale needs customer history, warranty, or follow-up.
- Confirm payment and issue the receipt.
Receipts
Receipts provide the sale record for customers and store staff. NAMYTECH POS public materials reference receipt QR verification and invoice history, so staff should keep receipts tied to the correct customer and invoice where possible.
Returns
Use return workflows for customer returns, supplier returns, adjustments, transfers, write-offs, and free issues where applicable. Review the original sale or supplier record before returning stock, and keep notes for audit clarity.
Cashier Shifts
Cashier shift management helps track cashier activity, store access, and shift-level accountability. Managers should review shift totals, exceptions, and notes during handover or close.
Reports
Reports help teams review profit, product performance, lots and expiry, stock movement, cashier activity, and audit logs. Use daily reports for routine reconciliation and deeper reports when reviewing trends or exceptions.
Serial / IMEI Tracking
For device-level inventory, record serial numbers or IMEI values so each item can be followed through receiving, sale, warranty, and claims. This is especially useful for electronics and other high-value tracked items.
Warranty Management
Warranty workflows help staff search by serial, IMEI, customer, or invoice and track active claims. Keep warranty records connected to the original sale and update claim status as the case moves forward.
Mobile Sale Sync / Offline Eligible Sales
Mobile POS can queue eligible non-tracked sales offline after data has synced, then submit them when connectivity returns. Products with batch or expiry tracking should remain online so the backend can allocate the correct lot.
User Roles and Permissions
Assign each user the access needed for their job: sales, inventory, reports, purchasing, or administration. Use individual accounts instead of shared logins so cashier activity and manager actions remain traceable.
Backup and Export Guidance
Use available report and export options to keep operational records accessible for review. For tenant-wide backups, migration, or compliance exports, contact NAMYTECH support so the export matches your store setup and data scope.
Support
For setup help, trial access, training, or product questions, contact NAMYTECH through the public contact form or book a demo call.